General Terms and Conditions for ISO Certification Services
- Definitions
1.1. Company: Refers to SIS Certifications Pvt. Ltd. the ISO certification body.
1.2. Client: Any individual or entity that engages the services of the Company.
1.3. Services: All activities related to the assessment, auditing, and certification of management systems according to ISO standards.
- Scope of Services
2.1. The Company provides certification services for various ISO standards including but not limited to ISO 9001, ISO 14001, ISO 45001 etc.
2.2. The services include pre-audit assessments, certification audits, surveillance audits, and recertification audits.
- Obligations of the Company
3.1. The Company will provide services with reasonable skill and care.
3.2. The Company will ensure that auditors and technical experts are competent and impartial.
3.3. The Company will maintain confidentiality of all Client information, except as required by law or accreditation bodies.
- Obligations of the Client
4.1. The Client must provide all necessary documentation and access to facilities, personnel, and information required for the audit.
4.2. The Client must comply with the relevant ISO standards and maintain their management system as per the certification requirements.
4.3. The Client must notify the Company of any significant changes to their management system or operations that could affect their certification.
- Fees and Payment Terms
5.1. Fees for services will be outlined in the service agreement and are subject to change with reasonable notice.
5.2. Late payments may incur interest charges as specified in the service agreement.
- Certification Process
6.1. Initial Certification: Involves a stage 1 audit (document review) and a stage 2 audit (on-site assessment).
6.2. Surveillance Audits: Conducted annually to ensure continued compliance.
6.3. Recertification Audits: Conducted every three years to renew certification.
6.4. The certification decision is made by a different person than those who conducted the audit, ensuring impartiality.
- Suspension, Withdrawal, and Cancellation of Certification
7.1. The Company reserves the right to suspend or withdraw certification if the Client fails to comply with the requirements.
7.2. Fees for services provided up to the date of termination are non-refundable.
- Liability and Indemnity
8.1. The Company’s liability for any claim arising out of the provision of services is limited to the amount paid by the Client for those services.
8.2. The Client agrees to indemnify the Company against any claims or losses arising from the Client’s use of the certification.
- Confidentiality
9.1. Both parties agree to keep all information obtained during the certification process confidential, except as required by law or accreditation bodies.
- Complaints and Appeals
10.1. Clients may lodge complaints or appeals regarding the certification process or decisions.
10.2. The Company will address complaints and appeals in accordance with its established procedures.
- Force Majeure
11.1. Neither party will be liable for any failure or delay in performing their obligations where such failure or delay is due to causes beyond their reasonable control.
- Governing Law and Jurisdiction
12.1. These T&Cs are governed by and construed in accordance with the laws of India.
12.2. Any disputes arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the courts of India.
- Amendments
13.1. The Company reserves the right to amend these T&Cs with notice to the Client.
- Entire Agreement
14.1. These T&Cs, together with the service agreement, constitute the entire agreement between the parties and supersede any prior agreements or understandings.