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Overview of ISO 27701 Privacy Information Management System

ISO 27701 proves you handle personal data properly

Privacy law makes you answer for every piece of personal data you hold or process, as a controller and as a processor. SIS audits the privacy controls you add on top of your ISO 27001 system and certifies how you manage them.

!The ISO/IEC 27701 standard applies to any industry, small and large, regardless of size and location.
!It provides a framework for data privacy that aligns with an Information Security Management System and allows an organization to establish an efficient privacy management system.
!Builds a resilient privacy management infrastructure and demonstrates organizational agility to respond to changes.
!Strengthens user’s trust and confidence in your organization and helps in retaining existing customers and acquiring new ones.
!Leverages your organization and provides a competitive edge.
!Your role changes from client to client you act as a processor for some and a controller for others.

What it is

It provides a framework for data privacy that aligns with an Information Security Management System and allows an organization to establish an efficient privacy management system.

Who issues it

Under the 2019 edition is certified only as an extension to an ISO/IEC 27001 ISMS; the 2025 edition stands alone, with existing certificates can be transitioned during the specified transition period.

Validity

The certification follows three-year cycle including annual surveillance audits, typically coordinated with the ISMS certification when both assessments are conducted together.

Who may need It

Organizations handing personal customer data, including SaaS outsourcing providers, healthcare providers, telecom and financial organizations, and anyone signing data processing agreements.

8of 25 industries

Industries Where ISO 27701 is Relevant

ISO 27701 is relevant to 8 out of 25 industries where SIS Certification serves. Explore the pages for more information.

Defence IndustryHospitality IndustryPublic SectorTelecommunication IndustryEducation IndustryInformation Technology Industry+2 more

Certification requirements of ISO 27701

The ISO/IEC 27701 standard applies to any industry, small and large, regardless of size and location.

Role of Controller or Processor

It lays out a structure for Data processors and Data controllers to manage information privacy in your IT organization.

Records of processing

It follows a risk-based approach to identify the potential risks and select suitable controls to improve the current and future operations of the organization.

Privacy, Risk and Impact

Identify and evaluate Assess the risks of individuals, especially when processing large amounts of sensitive or personal data.

Notice, consent & rights

Clearly explain how information is used, respect and honor consent choices and withdrawals, and respond to access, correct, delete or object to the use of personal objects with the required time limits.

Transfers & Sub Processors

Keep International data transfer and documented, have proper agreements with sub processors to make sure they follow the same obligations you have agreed with your customers.

Breach handling & evidence

Identify, assess and notify personal data breaches within the window regulators and customer agreements while maintaining the records to show that the system is working effectively.

How ISO/IEC 27701 Certification Works

No Confusion. A Clear step by step Process from receiving your first call to receiving certificate in your hand.

Application & Proposal

The scope depends upon the type of data you process, whether you act as a controller or processor, the systems and the countries involved and whether you already have an ISO/IEC 27001 certificate.

1–2 days

Gap Review & Readiness

A customer asks a copy of their data. Marketing has some data, support has more, and an old service provider may still have a back up that was never removed from the back up.

1–2 weeks

Stage 1 + Stage 2 Audit

Stage 1 check your security set up and how your personal data will be recorded and managed. Stage 2 follows data request from start to finish, verifies that data is deleted and checks how data transfers and is controlled.

Scheduled around operations

Certificate Issued

Your certificate clearly defines the scope and activities covered during the assessment. During the surveillance audits, auditors may evaluate rather than simply reviewing the documents procedure.

Valid 3 years

Where an ISO/IEC 27001 system is already certified, most organisations add the privacy extension in four to eight weeks; building both together takes ten to sixteen, and SIS can combine the audits either way.

Industries That Need ISO/IEC 27701

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Defence Industry

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Why it applies hereDefence organisations hold service records, biometric data, medical files and vendor personnel information. ISO/IEC 27701 extends an existing ISMS into a privacy management system, mapping controls to the data protection law of each jurisdiction you operate in for personnel and veteran data. It matters most for contractors running payroll, recruitment, health or welfare systems on behalf of armed forces clients.Typical trigger: Personnel and welfare systems

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Hospitality Industry

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Why it applies hereHotels hold passport scans, card data, loyalty profiles and stay histories across PMS, booking engine and CRM systems. ISO/IEC 27701 extends information security into privacy governance with lawful basis, retention and data subject request handling, which is what corporate clients and international guests expect a global property to demonstrate.Typical trigger: Guest data; corporate client audits

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Public Sector

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Why it applies herePublic bodies are among the largest processors of personal data and operate under the strictest expectations. ISO/IEC 27701 adds lawful basis, purpose limitation, retention and data subject rights handling onto the ISMS, evidencing national data protection obligations across citizen databases, welfare programmes and identity systems.Typical trigger: Citizen data; data protection duties

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Telecommunication Industry

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Why it applies hereSubscriber data, call detail records and location history are among the most sensitive personal data any business holds. ISO/IEC 27701 adds lawful basis, retention limits, consent management and data subject rights handling to the ISMS, evidencing obligations under GDPR and the equivalent law in every market you serve, across billing, CRM and analytics platforms.Typical trigger: Subscriber privacy; cross-border duties

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Education Industry

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Why it applies hereStudent data includes minors, health information and assessment history, attracting the strictest privacy expectations. ISO/IEC 27701 adds lawful basis, consent handling for children, retention limits and data subject rights to the ISMS, covering learning platforms, admissions systems and third-party edtech vendors.Typical trigger: Children's data; edtech vendors

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Information Technology Industry

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Why it applies hereTechnology firms process personal data on behalf of customers as processors and for their own purposes as controllers. ISO/IEC 27701 clarifies those roles and evidences lawful basis, retention, subprocessor control and data subject request handling, directly supporting the privacy obligations written into customer contracts in every market you sell into.Typical trigger: Processor obligations; contract clauses

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Banking and Finance

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Why it applies hereBanks hold identity documents, transaction history, credit data and biometrics across core banking, lending and marketing systems. ISO/IEC 27701 extends the ISMS into privacy governance with lawful basis, retention and data subject rights handling, evidencing data protection obligations including for outsourced processing.Typical trigger: Customer data; outsourced processing

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Tourism Industries

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Why it applies hereTraveller data includes passports, visas, health information and movement history, shared across many partners and systems. ISO/IEC 27701 adds lawful basis, retention limits, transfer controls and data subject rights handling onto the ISMS, which European partners require before exchanging traveller records.Typical trigger: European partner requirements; passport data

Commonly taken alongside

ISO/IEC 27001Information Security Management GDPREU General Data Protection Regulation compliance HIPAAUS health information privacy & security compliance ISO/IEC 42001Artificial Intelligence Management

Privacy sits directly on top of information security and, increasingly, on top of AI governance, so certifying ISO/IEC 27701 with 27001 and 42001 lets SIS test the shared risk, supplier and incident processes once instead of three times.

Not Sure Which Certification You Need?

Three questions. The selector reads the same industry-to-standard mapping this whole site is built on, then shortlists what applies to you.

Question 1 of 3

Which sector best describes your organisation?

One audit for security and privacy, not two

Adding the privacy extension to a certified ISO/IEC 27001 system takes a fraction of the audit days a standalone privacy programme would. The risk method and supplier controls are already audited.

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What Changes ISO 27701 brings for Your Business

Its more than a Certificate – it's a testimony that you have managed your personal data safely and improved privacy to build customer confidence.

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Data processing clauses get answered

There is a tested process for locating, extracting and deleting personal data helps you respond to requests at the last minute .

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Requests addressed On time

There is a tested process for locating, extracting and deleting personal data helps you respond to requests at the last minute.

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Retention happens

Data is deleted when it reaches the end of its retention data, reducing the risk of breach and the amount of data involved in future requests.

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Stay Compliant for Cross Border Transfers

You must stay prepared for your regulators or European customers as international data transfer is backed by clear legal basis and proper documentation.

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Builds on your existing system

You can make your existing security process can be made efficient so that it supports privacy, making implementation simpler, faster and more efficient – without starting from scratch.

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Sub processors properly controlled

For maintaining security and compliance, all sub processors are carefully approved, contractually managed and regularly monitored.

Frequently Asked Questions

Straight answers to what buyers ask before they commit to ISO/IEC 27701.

Do we need ISO/IEC 27001 before we can certify 27701?

Under the 2019 edition, yes: it is written as an extension and is certified alongside an ISO/IEC 27001 ISMS. The 2025 edition restructures the standard so a privacy management system can be implemented and certified on its own, with a transition period for existing certificates. Most organisations still run both, because privacy controls depend on security controls anyway.

Does ISO/IEC 27701 make us GDPR compliant?

It does not confer legal compliance, and no certification body can grant that. What it provides is the operational system the law assumes: records of processing, lawful basis, retention, transfer controls, rights handling and breach response, all independently audited. Certification is strong evidence of accountability, but specific legal questions remain for your legal advisers to answer.

How does the standard treat the controller and processor distinction?

It is the first thing determined, because the annexes differ. Controllers carry duties around lawful basis, notice, consent and rights. Processors carry duties around acting on documented instructions, assisting the controller, controlling subprocessors and returning or deleting data at the end. Many organisations are both, for different activities, and the system must state which is which.

What does the auditor test on data subject requests?

They will take a real request and follow it: how identity was verified, which systems were searched including backups and third parties, what was withheld and on what ground, when the response went out against the statutory clock, and what record remains. If no request has ever arrived, expect them to ask you to run the process as an exercise.

Can the privacy certificate be audited at the same time as security?

Yes, and it usually should be. The clauses on context, leadership, competence, internal audit and management review are common, and the asset, supplier and incident evidence overlaps heavily. SIS combines the audits into one visit with a single report structure, which is materially cheaper than commissioning the two assessments separately.

What does the certificate scope actually say?

It names the processing activities and services covered, the sites, and the role you hold for them. Precision matters here more than in most standards, because a customer reading the certificate wants to know whether their processing sits inside the boundary. SIS will not issue a scope that reads more broadly than what was audited.

How do I maintain ISO 27701 certification?

Just because you received an ISO 27701 certification, your task is not complete. For proper functioning of the management system, you need to maintain the ISO 27701 certification. For that, your company has to continually undergo an annual surveillance audit for the period of three years. After completion of the validity period, you need to get recertified.

How can I get an ISO 27701 certificate?

Achieving ISO 27701 Certification is not a big deal in today’s upgraded systems. There are some basic steps to become ISO 27701 Certified such as Firstly, you need to prepare all the relevant information about your company in a systematized way (It is always best and safe to hire a legal consultant). Secondly, you need to document all the relevant information about your business. Thirdly, you have to implement all the documented information in your organization. Fourthly, get ready for the internal audits which are performed first during the certification process and then periodically after. Lastly, if the certifying body approves your management system then you will be awarded the required ISO standard.

What is the aim of ISO 27701 Certification?

The ISO 27701 certification cost varies from one organization to another. Basically, when you approach an internationally accredited certifying body for ISO Certification and they approve your management systems and all your processes, they will then quote an amount for the certificate. Moreover, the cost for achieving ISO certification depends mostly on your organization, such as the no. of employees in your organization, No. of branches your organization has, and many more.

Start ISO/IEC 27701 certification with an accredited body

Rights handling and retention get tested in the live systems, not in the procedure. That is the difference between a certificate a customer accepts and one they query.

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